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@@ -76,31 +76,39 @@ class TicketCount extends Command |
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$date = Carbon::yesterday()->toDateString(); // 昨日时间
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$ticketManageCountModel = new TicketDailyManageCount();
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foreach ($manageList as $item){
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$average_time = '';
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$average_time = null;
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$timeout_ratio = null;
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$this->output('按人员统计：执行的人员名称/id：'.$item['name'].'/'.$item['manage_id']);
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$ticketLogModel = new TicketLog();
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$ticket_num = $ticketLogModel->counts(['engineer_id'=>$item['manage_id'],'is_engineer'=>1]);
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//工单总时长
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$timeCount = $ticketLogModel->formatQuery(['engineer_id'=>$item['manage_id'],'is_engineer'=>1])->sum('end_time');
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$ticket_end_num = $ticketLogModel->counts(['engineer_id'=>$item['manage_id'],'is_engineer'=>1,'end_at'=>['!=',null]]);
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$complete_num = $ticketLogModel->counts(['engineer_id'=>$item['manage_id'],'is_engineer'=>1,'end_at'=>['!=',null]]);
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if(!empty($timeCount)){
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$average_time = round($timeCount / $ticket_end_num, 2);
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$average_time = round($timeCount / $complete_num, 3);
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}
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//最快完成的时间
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$fastest_time = $ticketLogModel->formatQuery(['engineer_id'=>$item['manage_id'],'is_engineer'=>1,'end_at'=>['!=',null]])->min('end_time');
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//最快完成时间
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if(!$fastest_time){
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$fastest_time = null;
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}
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//超时工单数量
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$timeout_num = $ticketLogModel->counts(['end_at'=>null,'engineer_id'=>$item['manage_id'],'is_engineer'=>1,'plan_end_at'=>['>',date('Y-m-d H:i:s')]]);
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$complete_num = $ticketLogModel->counts(['end_at'=>['!=',null],'engineer_id'=>$item['manage_id'],'is_engineer'=>1]);
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$timeout_num = $ticketLogModel->counts(['engineer_id'=>$item['manage_id'],'is_engineer'=>1,'plan_end_at'=>['>',date('Y-m-d H:i:s')]]);
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if(!empty($timeout_num)){
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$timeout_ratio = round($timeout_num / $ticket_num, 3);
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}
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$data = [
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'date'=>$date,
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'manage_id'=>$item['id'],
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'manage_name'=>$item['name'],
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'ticket_num'=>$ticket_num,//工单总数量
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'average_time'=>$average_time ?? '',//平均完成工单时长
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'fastest_time'=>$fastest_time,//最快完成工单时间
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'average_time'=>$average_time ?? null,//平均完成工单时长
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'fastest_time'=>$fastest_time ?? null,//最快完成工单时间
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'timeout_num'=>$timeout_num,//超时工单数量
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'complete_num'=>$complete_num,//完成工单数量
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'dept_id'=>$item['dept_id']
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'dept_id'=>$item['dept_id'],
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'timeout_ratio'=>$timeout_ratio ?? null
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];
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//查询当前用户是否当日已有记录
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$ticketManageInfo = $ticketManageCountModel->read(['date'=>$date,'manage_id'=>$item['id']],['id']);
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@@ -130,20 +138,28 @@ class TicketCount extends Command |
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$ticketDailyDeptModel = new TicketDailyDeptCount();
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$date = Carbon::yesterday()->toDateString(); // "2025-08-07"
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foreach ($groupList as $item){
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$average_time = '';
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$average_time = null;
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$timeout_ratio = null;
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$this->output('组统计：执行的组/id：'.$item['name'].'/'.$item['id']);
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$manageIdArr = $manageHrModel->selectField(['belong_group'=>$item['id'],'status'=>1,'dept_id'=>1],'manage_id');
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$ticket_num = $ticketLogModel->counts(['engineer_id'=>['in',$manageIdArr],'is_engineer'=>1]);
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$timeCount = $ticketLogModel->formatQuery(['engineer_id'=>['in',$manageIdArr],'is_engineer'=>1])->sum('end_time');
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if(!empty($timeCount)){
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$average_time = round($timeCount / $ticket_num, 2);
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$average_time = round($timeCount / $ticket_num, 3);
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}
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//超期工单数量
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$timeout_num = $ticketLogModel->counts(['engineer_id'=>['in',$manageIdArr],'is_engineer'=>1,'plan_end_at'=>['>',date('Y-m-d H:i:s')]]);
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if(!empty($timeout_num)){
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$timeout_ratio = round($timeout_num / $ticket_num, 3);
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}
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$data = [
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'date'=>$date,
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'dept_id'=>$item['id'],
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'dept_name'=>$item['name'],
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'ticket_num'=>$ticket_num ?? 0,
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'average_time'=>$average_time ?? ''
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'average_time'=>$average_time ?? null,
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'timeout_ratio'=>$timeout_ratio ?? null,
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'timeout_num'=>$timeout_num
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];
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$deptInfo = $ticketDailyDeptModel->read(['date'=>$date,'dept_id'=>$item['id']],['id']);
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if($deptInfo === false){
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@@ -169,7 +185,7 @@ class TicketCount extends Command |
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$time_end_num = $ticketModel->counts(['end_at'=>['!=',null]]);//已完成的工单
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$time_end_count = $ticketModel->formatQuery(['end_at'=>['!=',null]])->sum('end_time');//已完成工单时长
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if(!empty($time_end_count)){
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$average_time = round($time_end_count / $time_end_num, 2);
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$average_time = round($time_end_count / $time_end_num, 3);
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}
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$add_num = $ticketModel->counts(['created_at'=>['between',[$date.' 00:00:00',$date.' 23:59:59']]]);
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$untreated_num = $ticketModel->counts(['end_at'=>null]);
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@@ -183,15 +199,22 @@ class TicketCount extends Command |
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)
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->groupBy('p.project_cate')
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->pluck('ticket_count', 'project_cate');
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$timeout_num = $ticketModel->counts(['end_at'=>null,'plan_end_at'=>['>',date('Y-m-d H:i:s')]]);
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$timeout_ratio = null;
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if(!empty($timeout_num)){
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$timeout_ratio = round($timeout_num / $ticket_num, 3);
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}
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$data = [
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'date' => $date,
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'ticket_num'=>$ticket_num,
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'add_num'=>$add_num,
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'untreated_num'=>$untreated_num,
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'processed_num'=>$processed_num,
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'average_time'=>$average_time ?? '',
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'average_time'=>$average_time ?? null,
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'source'=>json_encode(['a'=>$submit_a_side,'b'=>$submit_b_side],true),
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'source_type'=>json_encode($dbResult,true)
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'source_type'=>json_encode($dbResult,true),
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'timeout_num'=>$timeout_num,
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'timeout_ratio'=>$timeout_ratio ?? null
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];
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$ticketDailyModel = new TicketDailyCount();
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$ticketDailyInfo = $ticketDailyModel->read(['date'=>$date],['id']);
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